Refund Policy
Return Window
We have a 14-day return policy, which means you must request a return within 14 days of receiving your item.
Eligibility for Returns
To be eligible for a return:
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The item must be unworn or unused, in its original packaging, and with all tags intact.
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A receipt or proof of purchase is required.
Items that do not meet these conditions may not be accepted.
How to Start a Return
Please contact us at info@glowcryst.com to initiate a return. If your return is accepted, we will provide:
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A return shipping label
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Instructions on how and where to send your package
📦 Items sent back without prior return approval will not be accepted.
Return Shipping Fees
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If the return is due to our error (e.g., damaged or wrong item), Amitofo will cover return shipping costs.
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If the return is for personal reasons (e.g., change of mind), the customer is responsible for return shipping fees.
Return Address
Please send approved returns to the following address:
Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ
We recommend using trackable shipping and original packaging to ensure safe return.
Damaged or Wrong Items
Please inspect your item upon arrival. If it is defective, damaged, or incorrect, contact us immediately at info@glowcryst.com. We will evaluate the issue and make it right.
Non-Returnable Items
We do not accept returns on:
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Customized or personalized items
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Sale items or gift cards
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Perishables (e.g., food, flowers)
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Beauty or personal care products
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Hazardous materials or flammable liquids/gases
Please reach out if you’re unsure whether your item is returnable.
Exchanges
If you want a different item, the fastest way is to return the original and place a new order after approval.
Refunds
We’ll notify you once we’ve received and inspected your return. If approved, the refund will be processed to your original payment method.
Please allow time for your bank or credit card company to post the refund.